Most orders are despatched within 1 working day (Monday-Friday) - the courier cut off is 2pm. Orders placed after 2pm will be despatched the next working day. Express deliveries are prioritised.
UK Delivery
Standard UK delivery is FREE: 2-5 working days.
Express Delivery* (£10) - 1-3 working days (UK mainland only exceptions include Northern Scotland**)
We book these services as selected by the customer we cannot be held responsible for delays by the courier company.
**** excluded postcodes: AB,IV,KW,PA,PH (where a priority service will be used but additional days may be taken to reach these areas)
Overseas shipping
Items purchased outside of the UK are likely to be subject to their own countries taxes/import duties.
Please contact us if your country is not listed we maybe able ship to that destination.
Delays can occur in customs, and these delays are beyond our control. Most orders require a signature on receipt.
Important: Customs or import duties are levied once the package reaches its destination country, these charges for must be borne by the recipient. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
N.B. Should for any reason the goods need to be returned or exchanged* all postage cost are to be borne by the customer. You must mark the return parcel 'RETURNS' otherwise we will get charged import duty on this item. If you don't state this on the parcel the import duty will be deducted from your refund.
The Spanish Boot Company WILL NOT cover return postage costs on overseas items but can offer a quote to be deducted from any refund.
Refunds
Full refund to value of goods purchased within 90 days (compliant with Consumer Rights Act 2015) of receipt by customer provided goods are returned unused and in original packaging with proof of purchase. Regrettably this does not include any postage costs incurred by the customer.
Notification and return of damaged or faulty products
Notification of faults must be given in writing accompanied with photographs (where applicable) to The Spanish Boot Company
Please send your completed returns form and photographs to info@thespanishbootcompany.co.uk we will review the product and if we deem the product to be damaged or faulty we will liaise with you to rectify the issue.
Please do not return damaged or faulty goods without contacting us first. We are unable to refund any postage / re-collection costs incurred if you return damaged items without contacting us.
Exchanges & Refunds
Exchanges and Refunds within 90 days provided goods are returned unused and in original packaging with proof of purchase.
Return items in mailing sack (do not tape the box) in original packaging i.e. cardboard inside boots
Exchanges will be sent out free of charge once receipt of the original order.
Overseas Orders
We are unable to offer free returns to overseas customers. We recommend using transglobalexpress.co.uk for the cheapest shipping options or we can offer our own UPS account.
Please ensure your select the export reason to be 'Supplier Return' within the returning export documents - this will allow no additional duties charge to us, if additional import costs incur you will be informed and the costs will be deducted from your refund.
