To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines to return the item via Collect+ once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be returned in an unworn condition and in original packaging
  • Do not tape the box please re-use mailing bag

Overseas Orders:

We are unable to offer free returns to overseas customers. We recommend using transglobalexpress.co.uk for the cheapest shipping options.

PLEASE MAKE SURE YOU STATE 'RETURNS' ON THE PACKAGE OTHERWISE WE GET CHARGED DUTY WHICH WILL BE DEDUCTED FROM YOUR REFUND.

Are there any charges for return?

  • There are no charges for return (UK only)
  • Original shipping charges are non-refundable if applicable
  • You are responsible for the charges of the return shipping (Outside of UK)

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

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