Shipping & Returns

EXTENDED RETURNS FOR CHRISTMAS PERIOD JANUARY 2019.

ALL MADE TO MEASURE AND ORDER ITEMS WILL NOW BE FEBRUARY DELIVERY 

FREE UK STANDARD DELIVERY AND INTERNATIONAL SHIPPING FOR DESTINATIONS LISTED AT CHECKOUT (THERE ARE EXCEPTIONS)

WE ENDEAVOUR TO COVER INTERNATIONAL SHIPPING BUT THERE ARE EXCEPTIONS DUE TO THE COST. WHERE THIS IS THE CASE THERE WILL BE AN EXCESS TO BE PAID THIS WILL BE SHOWN DURING CHECKOUT. THERE IS A LIST BELOW

Refunds


Full refund to value of goods purchased within 30 days (compliant with Consumer Rights Act 2015) of receipt by customer provided goods are returned unused and in original packaging with proof of purchase. Regrettably this does not include any postage costs incurred by the customer.

If the boots are deemed to be faulty in any way then we will cover return postage costs but only to the value of £7 (use MyHermes) if you book the collection or we will book the collection via MyHermes. Standard insurance option is fine.

Notification and return of damaged or faulty products

Notification of faults must be given in writing accompanied with photographs (where applicable) to The Spanish Boot Company

Please send your completed returns form and photographs to info@thespanishbootcompany.co.uk we will review the product and if we deem the product to be damaged or faulty we will liaise with you to rectify the issue. 

Please do not return damaged or faulty goods without contacting us first. We are unable to refund any postage / re-collection costs incurred if you return damaged items without contacting us. 

Made to Measure Service and Tailor-made order items

Please note that once a tailor-made item or a made to measure order has been made and supplied to you as a custom made item, you do not have the right to return it if it is unsuitable. You do not have the right to return your item if you have provided the incorrect details or measurements.


Please be sure of suitability before purchasing. To cancel your tailor-made order or made to measure order you must notify us within 48 hours post purchase.


We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card / bank account.


Exchanges

Exchanges within 30 days provided goods are returned unused and in original packaging with proof of purchase. The Spanish Boot Company WILL NOT cover postage costs for returned item but will cover the postage for exchange items (UK ONLY).

Return items in mailing sack (do not tape the box) in original packaging i.e. cardboard inside boots to:

The Spanish Boot Company
Valley View Farm
Unit 1
Barnes Lane
Kings Langley
WD4 9LB


Royal Mail Standard Parcel Signed For or Parcelforce is fine - please make sure you get Proof of Posting Receipt. Return postage is to be paid by the customer but if item is being exchanged outgoing postage will be paid by The Spanish Boot Company.


We are unable at the moment to offer a free returns service but we are aware the boots are expensive to return. So if you do need to return your item/s for any reason we suggest you use Collect+ or MyHermes

If you visit www.collectplus.co.uk or www.myhermes.co.uk find your nearest shop, follow the instructions online you can make your booking. Select 'to send' tab and not 'returns' - we are not listed as a company under the returns section.

This service cost £6-8 (compared to a minimum of £12 at the Post Office for a standard pair of boots).
STANDARD INSURANCE COVER IS SUFFICIENT.

 
UK delivery

Standard UK delivery is FREE: 2-3 working days.
Next Working Day Delivery* (£5) - available on orders placed before 11am (UK mainland only)
Saturday Delivery* (£10) - available on orders placed before 11am (UK mainland only)

*we book these services as selected by the customer we cannot be held responsible for delays by the courier company.


Overseas shipping

International Shipping is FREE for destinations listed at checkout (there are exceptions)

Items purchased outside of EU may be subject to their own countries taxes/import duties.

Please contact us if your country is not listed we maybe able ship to that destination.

Delays can occur in customs, and these delays are beyond our control. Most orders require a signature on receipt.

Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

N.B. Should for any reason the goods need to be returned or exchanged ALL postage cost are to be borne by the customer.
N.B. Should for any reason the goods need to be returned or exchanged* all postage cost are to be borne by the customer. You must mark the return parcel 'RETURNS' otherwise we will get charged import duty on this item. If you don't state this on the parcel the import duty will be deducted from your refund.
We will endeavour to get the right sizing at the outset but should this not be correct The Spanish Boot Company WILL NOT cover return postage costs on overseas items.

Overseas Shipping (prices subject to change):
  
Free shipping for all for all International Delivery destinations listed on website at checkout there are exceptions. The exceptions are listed below with the extra to pay.  If your country is not listed at checkout please contact as we may still be able to ship to the destination.

Croatia + £20
Israel +£30
Italy (Sardinia & Sicily) +£30
Malta +£20
Norway +£30
Saudi Arabia +£30
South Africa +£30
United Arab Emirates +£30
 

Please contact us if you want multiple items, want to arrange shipping yourself or have any questions

 

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