Tailor-made Order Items & Made to Measure Service Terms & Conditions


We are no longer offering the Bespoke ordering and Made to measure. Due to increases in production runs within the factories we work with they are unable to accept orders for single items.


The Spanish Boot Company takes no responsibility for inaccurate measurements by the customer - these items are non-refundable. Unless found to be an error during manufacture, if this situation arises it will be resolved satisfactorily between customer and The Spanish Boot Company. 

If as a result of inaccurate measuring by the customer and the boots have to be returned to the factory in Spain for alterations all costs for shipping and any alteration required are to be borne by the customer not The Spanish Boot Company.

If an employee from The Spanish Boot Company takes the measurements then the responsibility on accuracy of the measurements lies with The Spanish Boot Company and will be rectified.

The foot bed of the boot is not made to measure, a standard size must be selected, only the measurements requested on the diagram are made specifically to the customer.

Made to measure items can take up to 12 weeks for delivery and maybe longer in extenuating circumstances. We endeavour to get them to you as soon as possible but they are a handmade item. 


Tailor-made Order Items

Any order that is not a standard stock item is termed as a tailor-made item these order items incur a £15 surcharge – for example if you wanted a different sole type, or colour leather to what we hold or wanted a spur seat added to your boots or any other tailored request this would be termed as a tailor-made order item.

To order a tailor-made item please contact us directly with your request using the contact details below.

Tailor-made order items generally take 8 – 10 weeks but in busy times could take up to 12 weeks for delivery.


Refund Policy for Tailor-made order items and Made to Measure orders

Please note that once a tailor-made item or a made to measure order has been made and supplied to you as a custom made item, you do not have the right to return for a refund or exchange it if it is unsuitable. You do not have the right to return your item if you have provided the incorrect details or measurements.

Please be sure of suitability before purchasing. To cancel your tailor-made order or made to measure order you must notify us within 48 hours post purchase.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card / bank account.

Email: info@thespanishbootcompany.co.uk           


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